Job Description
Join our dynamic team as a Local Chat Support Agent in San Antonio and become the frontline of customer excellence! We're urgently hiring motivated individuals with exceptional communication skills to deliver real-time support via chat. Enjoy competitive pay, flexible scheduling, and immediate start opportunities in a collaborative environment. No prior experience required – we provide comprehensive training!
Responsibilities
- Resolve customer inquiries via live chat within SLAs
- Document interactions accurately in CRM systems
- Escalate complex issues to senior specialists
- Maintain positive brand voice in all communications
- Collaborate with cross-functional teams
- Adhere to data security protocols
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- Strong typing speed (40+ WPM)
- Proficiency with multi-tasking in digital platforms
- Empathetic communication style
- Ability to work flexible shifts
- San Antonio residency required