Job Description
Join our dynamic team as a Customer Service Representative and become the voice of our valued clients! We're urgently seeking motivated professionals in Jacksonville, FL to deliver exceptional support from the comfort of your home. Enjoy a competitive salary, comprehensive benefits package, and flexible schedule while making a real impact. If you're passionate about problem-solving and thrive in remote environments, apply today!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and service requests accurately
- Collaborate with cross-functional teams to address complex issues
- Maintain detailed records in CRM systems
- Identify opportunities to enhance customer experience
- Meet/exceed performance metrics including CSAT and resolution time
Qualifications
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficient with CRM software (e.g., Salesforce, Zendesk)
- High-speed internet and quiet home office setup
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- High school diploma or equivalent