Job Description
Join our dynamic team as a Local Chat Support Agent in sunny Florida! We're seeking friendly, tech-savvy professionals to deliver exceptional customer experiences through live chat. Enjoy immediate start, competitive pay, and a supportive remote-friendly environment where your communication skills shine. Perfect for Florida residents seeking flexible local careers with growth opportunities.
Responsibilities
- Provide real-time chat support to resolve customer inquiries across multiple channels
- Maintain detailed documentation of interactions and solutions in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed customer satisfaction and response time metrics
- Contribute to knowledge base improvements and training materials
- Monitor chat queues during assigned shifts with minimal supervision
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer support experience via chat/email/phone
- Exceptional written communication and problem-solving skills
- Proficient with CRM software (Zendesk/Salesforce) and MS Office
- Reliable internet connection and quiet home office setup
- Ability to multitask in fast-paced digital environments
- Fluent in English; Spanish fluency is a strong plus