Job Description
Join our award-winning customer support team in San Antonio! We're urgently hiring talented Chat Support Specialists to deliver exceptional digital experiences to clients nationwide. No experience required – we provide comprehensive training!
Why Work With Us?
- Competitive hourly pay + performance bonuses
- Comprehensive health benefits after 60 days
- Clear career growth path into senior support roles
- Modern remote-friendly hybrid work environment
- Ongoing professional development opportunities
About the Role:
You'll be the first point of contact for our clients via live chat, resolving technical inquiries, billing questions, and service issues with professionalism and speed. Our team thrives on positive customer feedback and collaborative problem-solving.
Responsibilities
- Respond to customer inquiries via live chat within 30-second SLA
- Resolve technical issues, billing questions, and service requests
- Document all interactions accurately in our CRM system
- Collaborate with technical teams for complex issue escalation
- Meet weekly performance metrics (CSAT, resolution rate)
- Participate in daily team huddles and training sessions
- Contribute to knowledge base improvements
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 95% accuracy
- Excellent written communication skills in English
- Ability to multitask in fast-paced digital environments
- Basic computer troubleshooting knowledge
- Customer service mindset with empathy and patience
- Reliable high-speed internet connection
- Available for flexible shifts including weekends