Job Description
Join our dynamic team as a Local Chat Support Agent in San Antonio! We're urgently hiring motivated individuals to provide exceptional customer service through live chat platforms. This immediate-start opportunity offers flexible hours and competitive pay while supporting tech-savvy users across North America. Perfect for detail-oriented communicators who thrive in fast-paced digital environments.
Responsibilities
- Deliver real-time chat support for technical inquiries and troubleshooting
- Maintain detailed customer interaction records in CRM systems
- Collaborate with Tier 2 support for complex issue escalation
- Adhere to SLA response time standards (avg. 30 seconds)
- Contribute to knowledge base documentation and improvement
- Participate in bi-weekly training sessions on new products
Qualifications
- Minimum 1 year experience in customer support or chat-based roles
- Proficiency with Zendesk, Intercom, or similar chat platforms
- Strong written communication skills with proper grammar
- Ability to multitask in high-volume chat environments
- Reliable internet connection and quiet home office setup
- Flexibility to work evenings/weekends (rotating schedule)
- High school diploma or equivalent; college degree preferred