Job Description
Join our award-winning team at Coastal Connect Solutions! We're urgently seeking passionate Local Customer Service Representatives to deliver exceptional experiences to our Long Beach community. This immediate-start opportunity offers competitive compensation, comprehensive benefits, and a chance to make a real impact in your neighborhood. If you thrive in fast-paced environments and excel at building customer relationships, apply today!
Our ideal candidate will become the face of our brand, resolving inquiries with empathy and professionalism while driving customer loyalty. Enjoy a supportive culture with growth opportunities, modern workspaces, and recognition for your contributions.
Responsibilities
- Handle customer inquiries via phone, email, and in-person with exceptional professionalism
- Resolve billing, service, and technical issues using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain accurate customer records and document all interactions
- Proactively identify upsell opportunities to enhance customer value
- Meet/exceed performance metrics for response time and satisfaction
- Contribute to process improvements based on customer feedback
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in a local market
- Proficiency with Zendesk/Salesforce CRM platforms
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced environments
- Strong problem-solving abilities with attention to detail
- Must pass background check and start immediately