Job Description
Join our dynamic support team and become the voice of our customers! We're urgently hiring Local Chat Support Agents in San Antonio for immediate start. As the first point of contact, you'll resolve inquiries with empathy and efficiency while working in a collaborative environment. No weekends or nights – enjoy a stable 9 AM-5 PM schedule with competitive benefits. Perfect for career changers and tech-savvy individuals looking to grow in customer service!
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 5-minute response time
- Document interactions using CRM systems and escalate complex issues to senior agents
- Maintain product knowledge through continuous training modules
- Collaborate with cross-functional teams to improve support workflows
- Meet daily performance metrics for resolution rates and customer satisfaction
- Participate in weekly team meetings for process optimization
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 6 months customer service experience (chat/voice support)
- Typing speed of 45+ WPM with 98% accuracy
- Proficiency in Zendesk, Intercom, or similar chat platforms
- Exceptional written communication and problem-solving skills
- Ability to work in a fast-paced environment with minimal supervision
- Must reside within 50 miles of San Antonio for in-office role