Job Description
Are you a compassionate communicator looking for a rewarding career? Horizon Customer Solutions is seeking a dedicated Part-Time Customer Service Representative to join our high-performing remote team. In this role, you will be the voice and face of our brand, ensuring our clients receive exceptional support from the comfort of their own homes.
We pride ourselves on a modern, inclusive, and flexible work environment. If you have a knack for solving problems and a passion for helping others succeed, we want to meet you. Join us in shaping the future of customer experience with a schedule that fits your lifestyle.
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and live chat with a focus on speed and accuracy.
- Resolve customer complaints, issues, and requests efficiently while maintaining a positive and professional demeanor.
- Accurately document all customer interactions and account details in our CRM software.
- Collaborate with the team to identify trends and suggest improvements to our support processes.
- Provide product information and guidance to ensure customers have a complete understanding of our services.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High school diploma or equivalent required; Associate’s degree or relevant certification is a plus.
- Previous experience in customer service, call center, or support roles is preferred but not mandatory.
- Strong verbal and written communication skills with a focus on clarity and empathy.
- Proficiency with computers and basic office software (Microsoft Office Suite).
- Reliable high-speed internet connection and a quiet home workspace.
- Ability to work a flexible part-time schedule, including evenings and weekends if required.