Job Description
Join our dynamic team as a Local Chat Support Agent and deliver exceptional customer experiences from the comfort of your home! We're seeking tech-savvy individuals passionate about helping Jacksonville residents resolve inquiries through real-time chat. This weekend-focused role includes comprehensive paid training to equip you with industry-leading tools and techniques. Enjoy flexible weekend shifts while building a rewarding career in customer service without the commute. Apply now to become part of Jacksonville's premier support network!
Responsibilities
- Provide prompt, accurate assistance to customers via live chat channels
- Resolve technical inquiries, billing questions, and service issues
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Adhere to service level agreements and quality standards
- Continuously update knowledgebase with new solutions
- Support weekend shifts (Saturday/Sunday, 10am-6pm)
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Typing speed: 50+ WPM with 95% accuracy
- Proficient in Windows OS and web applications
- Strong written communication skills in English
- Ability to work independently during weekend shifts
- Reliable high-speed internet connection
- Pass background check and drug screening