Job Description
Join our award-winning support team in Fort Worth and become the voice of our customers! We're seeking passionate Chat Support Agents to deliver exceptional service through real-time chat platforms. With weekly pay and immediate start opportunities, this is your chance to launch a rewarding career in customer service.
Why Choose SupportHub?
- Weekly direct deposit paychecks
- Comprehensive paid training
- Flexible remote/onsite hybrid schedule
- Growth opportunities to senior roles
- Health benefits for full-time transition
Responsibilities
- Resolve customer inquiries via chat within 90-second response time
- Process orders, returns, and account modifications
- Document interactions using CRM systems (Salesforce experience a plus)
- Escalate complex issues to Tier 2 support
- Maintain 95% customer satisfaction score
- Participate in daily team huddles
- Adhere to PCI compliance standards
Qualifications
- High school diploma or equivalent
- Minimum 6 months customer service experience
- 40+ WPM typing speed with 98% accuracy
- Proficiency in G-Suite and Zendesk
- Ability to work evenings/weekends
- Strong problem-solving skills
- Must reside within 25 miles of Fort Worth
- Reliable high-speed internet connection