Job Description
Join ConnectCare Solutions for our exclusive Philadelphia hiring event for local chat support professionals! We're seeking empathetic communicators to deliver exceptional customer service through our digital platforms. Enjoy the flexibility of remote work with guaranteed weekly pay and comprehensive training. Perfect for students, parents, and career changers seeking work-life balance in the City of Brotherly Love.
As a leader in customer engagement, we offer competitive benefits including health insurance, paid time off, and career advancement opportunities. Our modern tech stack and supportive team environment ensure you have all the tools needed to succeed.
Responsibilities
- Provide real-time text-based support to customers via chat portals
- Resolve technical inquiries and troubleshoot account issues
- Document interactions accurately in CRM systems
- Collaborate with escalation teams for complex resolutions
- Maintain 95% customer satisfaction score
- Adhere to company protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 60+ WPM typing accuracy with strong grammar skills
- Experience in customer service or tech support
- Proficient in Microsoft Office and CRM software
- Ability to work 20-30 hours weekly with flexible scheduling
- Must be authorized to work in the US