Job Description
Join Our Team – Paid Training Available!
Are you looking for a new career opportunity with a company that values your potential? Apex Global Services is currently hiring Call Center Representatives in Philadelphia, PA. We provide comprehensive paid training for candidates with no prior experience, making this the perfect entry point into the customer service industry.
As a key member of our team, you will play a vital role in building lasting relationships with our clients. We foster a culture of growth, offering competitive pay, health benefits, and clear pathways for advancement.
Responsibilities
- Handle Customer Inquiries: Manage incoming and outbound calls professionally, addressing customer questions regarding products and services.
- Problem Resolution: Troubleshoot customer issues efficiently and provide effective solutions to ensure high satisfaction levels.
- Data Entry: Accurately input customer information and transaction details into our CRM and database systems.
- Product Education: Educate customers on new features and services, acting as a brand ambassador.
- Follow-Up Communication: Conduct follow-up calls to ensure customer issues have been resolved and gather feedback.
- Meet KPI Targets: Consistently achieve daily and monthly performance metrics, including call handling times and sales goals.
Qualifications
- No Experience Necessary: We are looking for a strong work ethic and a willingness to learn.
- High School Diploma or GED: Basic educational background required.
- Reliable Computer & Internet: Must have a stable home office setup (if remote/hybrid).
- Excellent Communication Skills: Ability to speak clearly and listen actively to understand customer needs.
- Basic Typing Skills: Proficiency in typing and navigating computer applications.