Job Description
Join our dynamic team as a Local Chat Support Agent in Philadelphia! We're offering weekly pay and flexible hours for tech-savvy individuals passionate about customer excellence. Work remotely while providing real-time assistance to clients via secure chat platforms. Why Choose Us?
- Weekly Pay - No more waiting for monthly checks!
- Flexible Scheduling - Part-time options tailored to your lifestyle.
- Comprehensive Training - No experience necessary - we'll equip you with all skills.
- Career Growth - Clear advancement paths to senior roles.
Responsibilities
- Respond to customer inquiries via live chat within 60-second SLA
- Troubleshoot technical issues using knowledge base tools
- Maintain accurate customer interaction logs in CRM system
- Collaborate with escalation teams for complex problem resolution
- Adhere to quality assurance standards for chat etiquette
- Participate in weekly performance reviews and coaching sessions
- Identify process improvement opportunities through customer feedback
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 40 WPM typing speed with 98% accuracy
- Experience with CRM software (Zendesk/Salesforce a plus)
- Exceptional written communication in English
- Ability to multitask 3-4 concurrent chats
- Reliable home office setup with high-speed internet
- Available for evening/weekend shifts (10-20 hrs/week)