Job Description
Join our award-winning remote support team as a Local Chat Support Agent! We're urgently hiring tech-savvy professionals to provide exceptional customer service via chat for our Fort Worth-based clients. Enjoy flexible work-from-home arrangements with full benefits, competitive pay, and career growth opportunities in Illinois and beyond. No commute, no office politics – just pure impact from your home office!
Responsibilities
- Deliver real-time chat support for local businesses in Fort Worth and Illinois
- Resolve technical issues and customer inquiries via secure messaging platforms
- Maintain detailed documentation of interactions and solutions
- Collaborate with cross-functional teams to improve support workflows
- Meet performance metrics including response time and satisfaction scores
- Participate in continuous training on new products and technologies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service or technical support experience
- Excellent typing skills (60+ WPM) with strong written communication
- Proficiency in CRM software and chat support tools
- Reliable high-speed internet and quiet home office setup
- Ability to work flexible shifts including evenings/weekends
- Residency in Fort Worth, TX or Illinois required