Job Description
Join ConnectCare Solutions as a Local Chat Support Specialist and become the digital face of our growing tech community! We're seeking passionate communicators to deliver exceptional customer experiences through live chat platforms in Columbus, Ohio. This full-time role offers immediate start and the opportunity to make a real impact while building a rewarding career in customer support. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment where your skills shine.
Responsibilities
- Provide real-time customer support via live chat across multiple platforms
- Resolve technical inquiries, billing questions, and product concerns efficiently
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex issues
- Continuously refine support scripts and knowledge base contributions
- Monitor chat queues to maintain SLA response time targets
- Participate in ongoing training to master product updates and support techniques
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via digital channels
- Exceptional written communication skills with professional tone
- Ability to type 50+ WPM with high accuracy
- Proficiency in CRM systems (Zendesk/Salesforce experience a plus)
- Strong problem-solving abilities with attention to detail
- Flexible availability including evenings/weekends as needed
- Must reside in Columbus, Ohio area for local support requirements