Job Description
Join TechConnect Solutions as a Chat Support Specialist and launch your customer service career in Philadelphia! We're seeking motivated individuals with no prior experience to provide exceptional real-time support to our diverse client base. Enjoy flexible hours, comprehensive training, and a collaborative team environment. Immediate start available for local candidates ready to grow their professional skills in a dynamic tech workspace.
Responsibilities
- Deliver professional live chat support to resolve customer inquiries efficiently
- Maintain detailed documentation of interactions and solutions in CRM systems
- Collaborate with technical teams to escalate complex issues
- Adhere to quality standards and response time metrics
- Continuously improve product knowledge through training modules
- Support multiple clients simultaneously in a fast-paced setting
Qualifications
- No prior experience required – training provided
- High school diploma or equivalent
- Strong typing skills (40+ WPM) with attention to detail
- Excellent written communication and problem-solving abilities
- Reliable internet connection and quiet home office space
- Ability to work flexible shifts including evenings/weekends
- Proficiency with basic computer applications
- Must be physically located in Philadelphia, PA