Job Description
Join TechConnect Solutions' exclusive hiring event for Local Chat Support Specialists in Chicago! No experience required – we provide comprehensive training to launch your customer service career. Work remotely while serving Chicago-area clients through live chat platforms. Enjoy flexible scheduling, competitive pay, and career growth opportunities in a supportive environment.
What You'll Gain:
- Free paid training and certification
- Flexible remote work options
- Health benefits after 90 days
- Performance-based bonuses
- Clear advancement path to senior roles
Responsibilities
- Respond to customer inquiries via live chat within 60 seconds
- Resolve technical issues for Chicago-based clients
- Document interactions using CRM systems
- Collaborate with support teams for complex escalations
- Maintain 95% customer satisfaction rating
- Adhere to company SLAs and compliance standards
Qualifications
- High school diploma or equivalent
- No prior experience required
- Minimum 35 WPM typing speed
- Strong written communication skills
- Basic computer proficiency
- Reliable internet connection
- Must reside in Chicago metropolitan area