Job Description
Join TechConnect Solutions as a Local Chat Support Specialist and become the face of our customer success team! We're seeking passionate individuals to deliver exceptional real-time support to our growing client base in Indianapolis. This full-time role offers immediate start opportunities with competitive benefits and career growth potential. If you thrive in fast-paced digital environments and excel at problem-solving, this is your chance to make a tangible impact while building a rewarding career in the heart of Indiana.
Responsibilities
- Provide real-time chat support to resolve customer inquiries within 60-second response times
- Document all interactions and troubleshoot technical issues using CRM systems
- Collaborate with Tier 2 support teams for complex escalations
- Monitor chat queues during assigned shifts and maintain service level agreements
- Identify process improvements to enhance customer satisfaction metrics
- Train on proprietary software and product knowledge quarterly
- Participate in cross-functional team meetings for alignment
Qualifications
- High school diploma or equivalent; associate degree preferred
- Minimum 1 year experience in live chat or digital support
- Typing speed of 60+ WPM with 95% accuracy
- Proficiency in Zendesk, Intercom, or similar support platforms
- Strong problem-solving skills with technical aptitude
- Excellent written communication and empathy
- Ability to work flexible shifts including weekends
- US citizenship or valid work authorization required