Job Description
Join our dynamic team as a Local Chat Support Specialist and become the voice of our customers in Dallas! We're seeking passionate individuals to deliver exceptional real-time support through our chat platform. This full-time role offers competitive benefits, career growth opportunities, and the chance to work in a fast-paced, tech-forward environment. Our hiring event in Ohio welcomes applicants ready to transform customer experiences with empathy and technical expertise.
As a key member of our support team, you'll resolve inquiries efficiently, document interactions, and collaborate with cross-functional teams to enhance service quality. We provide comprehensive training and a supportive culture focused on professional development.
Responsibilities
- Respond to customer inquiries via live chat with accuracy and professionalism
- Resolve technical issues, billing questions, and product concerns
- Document all interactions using our CRM system for quality assurance
- Collaborate with escalation teams to resolve complex issues
- Contribute to knowledge base improvements and process optimizations
- Maintain customer satisfaction metrics (CSAT, FCR)
- Participate in regular training sessions to update product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years of customer service or chat support experience
- Strong typing skills (50+ WPM) and proficiency with CRM tools
- Excellent written communication and problem-solving abilities
- Ability to multitask in a fast-paced digital environment
- Basic technical troubleshooting knowledge for software/hardware
- Availability to work flexible shifts including weekends
- Must be authorized to work in the United States