Job Description
Join ConnectHub Solutions as a Local Chat Support Specialist in Houston! We're seeking passionate communicators to deliver exceptional customer experiences through live chat. This full-time role offers immediate start and career growth in a dynamic tech environment. Enjoy competitive pay, comprehensive benefits, and a collaborative team culture. If you thrive in fast-paced digital interactions and want to make a real impact, apply today!
Responsibilities
- Respond to customer inquiries via live chat within 30-second response time
- Resolve technical issues using knowledge base and troubleshooting guides
- Document interactions and maintain detailed case histories in CRM system
- Collaborate with Tier 2 support for complex escalations
- Meet monthly CSAT targets (90%+ satisfaction rating)
- Participate in weekly training on product updates and support protocols
- Monitor chat queue during assigned shifts to maintain service levels
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience, preferably in chat support
- Typing speed of 50+ WPM with 95% accuracy
- Proficiency in CRM tools (Zendesk, Salesforce)
- Strong problem-solving abilities under pressure
- Excellent written communication skills
- Must reside in Houston, TX area for on-site role
- Flexible availability including evenings/weekends