Job Description
Join ConnectCare Solutions as a Local Chat Support Specialist and become the digital face of our growing tech platform! We're seeking empathetic communicators to deliver exceptional customer service through live chat channels. This immediate-start opportunity allows you to work remotely while supporting Florida-based clients with technical inquiries, troubleshooting, and account management. Enjoy competitive pay, flexible scheduling, and comprehensive training – all while building a rewarding career in customer support without leaving your home!
Responsibilities
- Provide real-time chat support for technical inquiries and account issues
- Document customer interactions and resolutions in CRM systems
- Collaborate with technical teams to resolve complex issues
- Maintain positive customer satisfaction metrics
- Adhere to company protocols and security guidelines
- Identify upsell opportunities for premium services
- Participate in weekly team training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience
- Exceptional written communication skills
- Proficiency with live chat platforms (Zendesk, Intercom, etc.)
- Ability to multitask in fast-paced environments
- Reliable high-speed internet connection
- Florida residency required
- Flexible availability including evenings/weekends