Job Description
Join our award-winning support team as a Local Chat Support Specialist in New York! We're seeking empathetic communicators to provide exceptional customer service through real-time chat channels. Enjoy a competitive salary, comprehensive benefits, and fully paid training to launch your career in tech support. Work in a hybrid environment with flexible scheduling and opportunities for growth into senior roles.
Why Join Us?
- Industry-leading paid training program
- Health/dental/vision insurance starting day one
- 401(k) with company match
- Paid time off and holidays
- Tuition reimbursement program
Responsibilities
- Resolve customer inquiries via live chat within 60-second response time
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex issues
- Identify upsell opportunities for premium services
- Maintain 95% customer satisfaction score
- Participate in weekly performance reviews
- Adhere to HIPAA/GDPR compliance protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service experience
- Typing speed of 60+ WPM with 98% accuracy
- Proficiency in Zendesk and Salesforce
- Exceptional written communication skills
- Ability to multitask in fast-paced environments
- Basic troubleshooting knowledge for web/software issues