Job Description
Join our award-winning customer success team in Charlotte and launch your career in tech support with comprehensive paid training! We're seeking empathetic communicators to deliver exceptional service via live chat for our Fortune 500 clients. Enjoy competitive benefits, flexible scheduling, and growth opportunities in a modern downtown workspace. No prior tech experience required – we'll equip you with all necessary skills.
Responsibilities
- Deliver real-time technical support via secure chat platform
- Troubleshoot software/hardware issues for enterprise clients
- Maintain detailed case documentation in CRM systems
- Collaborate with Tier 2 engineers for complex escalations
- Meet quality metrics (CSAT >90%, resolution time <12 min)
- Participate in bi-weekly skill development workshops
- Support 24/7 rotation schedule with weekend options
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 45 WPM typing speed with 98% accuracy
- Proficient in Windows/macOS and basic networking concepts
- Exceptional written communication skills
- Ability to work independently in remote-friendly environment
- Must reside within 30 miles of Charlotte city center
- Pass background check and pre-employment assessment