Job Description
Join our award-winning customer experience team as a Chat Support Specialist in Chicago! We're seeking tech-savvy communicators to deliver exceptional real-time support through our digital platforms. This hybrid role combines remote flexibility with collaborative in-office workdays at our downtown Chicago hub. Enjoy competitive compensation, comprehensive benefits, and opportunities for rapid career growth in a dynamic tech environment.
What We Offer:
- Comprehensive health/dental/vision plans
- 401(k) with company matching
- Paid training and certification
- Flexible hybrid schedule
- Performance-based bonuses
Responsibilities
- Deliver real-time customer support via chat, resolving technical inquiries within SLAs
- Document interactions in CRM systems with precision and attention to detail
- Collaborate with product teams to identify recurring issues
- Maintain positive customer relationships during high-pressure situations
- Adhere to company protocols while troubleshooting software/hardware issues
- Participate in daily team huddles and knowledge-sharing sessions
- Continuously improve response times and resolution rates
Qualifications
- Minimum 1 year experience in customer support or tech chat environments
- Exceptional written communication skills with professional tone
- Proficiency in CRM systems (Zendesk/Salesforce preferred)
- Ability to multitask across 3-5 chat conversations simultaneously
- High-speed internet and quiet home workspace
- Chicago residency required (in-office collaboration 2 days/week)
- Available for immediate start and flexible scheduling
- Basic troubleshooting knowledge of Windows/macOS ecosystems