Job Description
Join ConnectCare Solutions as a Night Shift Call Center Representative and launch your remote career in customer service excellence. We're seeking dedicated professionals to deliver exceptional support from the comfort of their homes while serving San Antonio's vibrant community. Enjoy competitive pay, comprehensive benefits, and a supportive virtual environment designed for work-life balance.
As a key member of our 24/7 support team, you'll handle inbound/outbound calls, resolve inquiries efficiently, and contribute to our mission of 98% customer satisfaction. This fully remote position offers flexible scheduling, paid training, and advancement opportunities within our growing team.
Responsibilities
- Handle high-volume inbound/outbound customer calls with empathy and professionalism
- Resolve billing, technical, and service inquiries using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Meet/exceed performance metrics including CSAT scores and handle times
- Collaborate with remote teams to resolve complex escalations
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional communication and active listening skills
- Ability to type 40+ WPM with strong computer navigation
- Quiet, dedicated home office with reliable internet
- Flexibility to work nights (10 PM - 6 AM CST)
- Pass background check and drug screening