Job Description
Join ConnectCare Solutions as a Local Chat Support Specialist and experience the freedom of daily pay while making a real impact in Seattle's vibrant tech community. We're seeking empathetic communicators to deliver exceptional customer experiences through our innovative chat platform. Enjoy flexible scheduling, remote work options, and immediate start opportunities. If you thrive in fast-paced digital environments and want to build a rewarding career on your terms, apply today!
Responsibilities
- Provide real-time chat support to customers across Seattle and North Carolina regions
- Resolve technical inquiries, billing issues, and service concerns efficiently
- Document all interactions and maintain accurate case records in CRM systems
- Collaborate with technical teams to escalate complex issues seamlessly
- Meet daily performance metrics for response time and resolution rate
- Contribute to knowledge base improvements and training materials
Qualifications
- Minimum 6 months customer support experience (chat/email preferred)
- Exceptional written communication skills with professional tone
- Ability to multitask in high-volume chat environments
- Proficiency with CRM software (Zendesk/Salesforce experience a plus)
- Reliable internet connection and quiet home office setup
- Available for flexible shifts including evenings/weekends
- Must pass background check and drug screening