Job Description
Join our exclusive hiring event for Local Chat Support Specialists in Austin, TX! Enjoy daily pay while delivering exceptional customer service through our innovative chat platform. We're seeking tech-savvy communicators to resolve inquiries, troubleshoot issues, and elevate customer experiences. This flexible contract role offers immediate compensation and growth opportunities in Austin's thriving tech scene.
Responsibilities
- Provide real-time chat support for product inquiries and technical troubleshooting
- Resolve customer issues with empathy and efficiency using proprietary software
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex issues
- Meet daily performance metrics for response time and resolution rate
- Participate in continuous training on product updates and support protocols
Qualifications
- Minimum 1 year customer service or technical support experience
- Proven ability to type 50+ WPM with 98% accuracy
- Proficiency with live chat platforms (Zendesk, Intercom, etc.)
- Strong problem-solving skills in fast-paced digital environments
- Must pass background check and drug screening
- Available for flexible shifts including weekends
- High school diploma or equivalent required