Job Description
Join our award-winning support team as a Local Chat Support Specialist in Fort Worth! Enjoy weekly pay, flexible hours, and the opportunity to make a real impact. We're seeking tech-savvy communicators to deliver exceptional customer experiences through our live chat platform. Perfect for students, career changers, or those seeking remote-friendly income with immediate start. No weekends required!
Responsibilities
- Provide real-time customer support via live chat with 95%+ satisfaction scores
- Troubleshoot technical issues and guide users through step-by-step solutions
- Document all interactions using our CRM system with 100% accuracy
- Collaborate with Tier-2 specialists for complex escalations
- Maintain product knowledge through weekly training modules
- Meet KPIs for response time (< 60 seconds) and resolution rate
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service or chat support experience
- Typing speed of 45+ WPM with error-free accuracy
- Proficient in Windows OS and basic troubleshooting tools
- Reliable internet (20+ Mbps) and quiet home workspace
- Available for 20-30 hours/week across weekdays and Saturdays
- Spanish fluency a significant plus