Job Description
Immediate Hire Opportunity! Join Our Dallas Hiring Event for Local Chat Support Roles!
ConnectHub Solutions is urgently seeking tech-savvy individuals to deliver exceptional customer experiences through live chat support. This is your chance to launch your career in a dynamic environment with flexible scheduling and rapid onboarding. Our Dallas-based team offers competitive compensation and growth opportunities within a Fortune 500 partner ecosystem.
Responsibilities
- Provide real-time chat support to resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems while maintaining quality standards
- Collaborate with cross-functional teams to escalate complex technical issues
- Contribute to knowledge base improvements and training material updates
- Maintain CSAT scores above 95% through personalized solutions
- Participate in bi-weekly performance reviews and skill development sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Minimum 6 months customer service experience (chat support highly valued)
- Proficient in typing (60+ WPM) with excellent written communication skills
- Ability to multitask in fast-paced digital environments
- Familiarity with Zendesk, Salesforce, or similar platforms
- Must be available for in-person hiring event in Dallas, TX
- Valid Texas ID or driver's license required