Job Description
Join TechConnect Solutions' dynamic team as a Local Chat Support Specialist! We're hosting an exclusive hiring event in Denver for motivated individuals ready to launch their customer service careers. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment in Colorado's thriving tech hub.
Why Work With Us?
- Immediate start date with paid training
- Health, dental, and vision insurance
- 401(k) with company match
- Professional development opportunities
- Hybrid work schedule available
Responsibilities
- Deliver exceptional customer support via live chat platform
- Resolve technical inquiries and troubleshoot software issues
- Document interactions and update customer databases
- Collaborate with cross-functional teams for complex escalations
- Adhere to service level agreements (SLAs) for response times
- Continuously improve product knowledge through training modules
- Identify trends and suggest process improvements
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience
- 40+ WPM typing speed with 95% accuracy
- Proficient in CRM software (e.g., Zendesk, Salesforce)
- Strong written communication skills
- Ability to multitask in fast-paced environment
- Must be legally authorized to work in the US
- Reside within 50 miles of Denver, CO