Job Description
Join Denver Tech Solutions as a Local Chat Support Specialist and kickstart your career in customer service! We're seeking enthusiastic individuals for immediate hire roles with comprehensive paid training. This position offers the unique opportunity to work remotely while supporting our Denver-based clients through live chat channels. Enjoy competitive pay, career growth opportunities, and a supportive team environment. No prior experience required – we provide all the training you need to succeed!
Responsibilities
- Provide exceptional customer support via live chat for Denver-based clients
- Resolve technical inquiries and troubleshoot software/hardware issues
- Document all interactions in CRM systems with detailed notes
- Collaborate with cross-functional teams to escalate complex issues
- Maintain high customer satisfaction metrics and response time targets
- Continuously update knowledge base with new product information
- Participate in weekly training sessions to enhance technical skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer literacy and typing proficiency (40+ WPM)
- Customer service mindset with problem-solving aptitude
- Reliable high-speed internet connection for remote work
- Must be authorized to work in the United States
- Resident of Denver, Colorado or willing to relocate locally