Job Description
Join VirginiaConnect Solutions as a Local Chat Support Specialist and kickstart your career in customer service! We're seeking motivated individuals in Richmond, VA to provide exceptional support through our chat platform. Immediate hire with comprehensive paid training included – no experience necessary!
Enjoy competitive pay, flexible scheduling options, and a supportive team environment. As a key member of our customer success team, you'll resolve inquiries, troubleshoot issues, and build lasting relationships with clients. This is your opportunity to grow professionally while making a real impact in your community.
What We Offer:
- Full-time position with benefits (health/dental/vision)
- Paid 2-week training program
- Advancement opportunities to senior support roles
- Hybrid work options after training
- Employee discounts on tech products
Responsibilities
- Deliver real-time chat support to customers across multiple industries
- Resolve technical issues and product inquiries using knowledge bases
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics (response time, resolution rate)
- Proactively identify opportunities to improve customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college preferred)
- Strong written communication skills with clear, professional tone
- Ability to multitask in fast-paced digital environments
- Basic computer literacy and typing speed (40+ WPM)
- Customer service mindset with patience and empathy
- Reliable internet connection for remote work components
- Virginia residency required for local hiring preference
- Must pass background check and drug screening