Job Description
Join our dynamic Los Angeles-based team as a Local Chat Support Specialist and become the digital face of our innovative tech solutions. We're seeking passionate communicators to provide real-time assistance through our proprietary chat platform, delivering exceptional customer experiences to local businesses and residents. This is an immediate opportunity to launch your career in customer service with a forward-thinking company that values growth and community impact. Enjoy competitive pay, comprehensive training, and a collaborative work environment in the heart of LA.
Responsibilities
- Deliver instant, empathetic support via text-based chat for local clients
- Resolve technical inquiries and troubleshoot software issues efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to escalate complex cases
- Continuously update product knowledge through training modules
- Contribute to process improvements for faster resolution times
- Support high-traffic periods during local business hours (8AM-6PM PST)
Qualifications
- Minimum 1 year customer service experience (chat support preferred)
- Exceptional written communication and typing skills (60+ WPM)
- Proficiency with CRM software (Zendesk/Salesforce experience a plus)
- Strong problem-solving abilities and technical aptitude
- Must be authorized to work in the US and reside in Los Angeles
- Ability to multitask in fast-paced digital environments
- High school diploma or equivalent (college degree preferred)