Job Description
Join TechCare Solutions Inc. for an exclusive hiring event seeking passionate night shift chat support specialists in Indianapolis! As a key member of our local team, you'll provide exceptional customer service through real-time chat channels, helping resolve technical issues and enhancing user experiences. This full-time night shift position offers competitive pay, comprehensive benefits, and opportunities for growth in a dynamic tech environment. Our hiring event on October 15th is your chance to interview directly with hiring managers and secure your spot on our innovative support team.
Responsibilities
- Deliver responsive, empathetic support via live chat to resolve technical inquiries and customer issues
- Document interactions using CRM systems while maintaining precise case notes
- Collaborate with Tier 2 support teams for complex technical escalations
- Adhere to SLA metrics while maintaining high customer satisfaction scores
- Contribute to knowledge base articles and process improvements
- Participate in cross-functional training sessions for product updates
- Monitor chat queues during peak hours to ensure timely responses
Qualifications
- 1+ years of customer support experience, preferably in chat/text-based environments
- Excellent written communication with strong grammar and typing skills (60+ WPM)
- Ability to troubleshoot technical issues including software, connectivity, and account access
- Comfortable working independently during overnight shifts (10 PM - 6 AM EST)
- Proficiency with CRM tools like Zendesk or Salesforce
- High school diploma or equivalent; technical certifications a plus
- Residency within 50 miles of Indianapolis required for local hiring