Job Description
Launch your career in customer support with TechCare Solutions! We're seeking passionate Chat Support Specialists for our Indianapolis team. No experience required – we provide comprehensive training!
Join us for an exclusive Texas Hiring Event on October 15th! This is your opportunity to interview directly with hiring managers and secure your spot in our growing team. Relocation assistance available for qualified candidates!
What You'll Gain:
- Industry-leading training program
- Health benefits after 60 days
- Performance-based bonuses
- Career advancement opportunities
- Modern, collaborative work environment
About the Role: Provide real-time chat support to customers, resolve technical issues, and ensure exceptional service experiences. This full-time position is based in our Indianapolis headquarters with flexible scheduling options.
Responsibilities
- Deliver exceptional customer support via live chat within 30-second response time
- Troubleshoot technical issues for software and hardware products
- Document all customer interactions in CRM system with 100% accuracy
- Collaborate with tier-2 support for complex issue escalation
- Maintain product knowledge through weekly training modules
- Meet/exceed CSAT score targets of 95%+
- Participate in monthly team improvement initiatives
Qualifications
- No prior experience required – entry-level welcome!
- High school diploma or equivalent (required)
- Minimum 35 WPM typing speed assessment
- Strong written communication skills
- Basic computer proficiency (Windows/Mac)
- Ability to multitask in fast-paced environment
- Positive attitude and customer-first mindset
- Willingness to work flexible shifts including weekends