Job Description
Start your tech career with no experience required! ConnectCare Solutions is seeking enthusiastic Chat Support Specialists for our Charlotte team. Join our upcoming hiring event and launch your customer service journey in a dynamic environment.
We provide comprehensive paid training and career growth opportunities. Perfect for recent graduates or career changers looking to enter the tech industry. Enjoy competitive pay, benefits, and a supportive team culture.
Hiring Event Details:
Date: October 15, 2023
Time: 9:00 AM - 4:00 PM
Location: 101 Tech Center Drive, Charlotte, NC 28202
Responsibilities
- Provide real-time customer support via live chat platform
- Troubleshoot technical issues and resolve customer inquiries
- Document interactions and maintain accurate case records
- Collaborate with team members to resolve complex issues
- Adhere to quality standards and response time metrics
- Identify opportunities for process improvements
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (no experience needed)
- Excellent written communication skills
- Ability to type 40+ WPM with high accuracy
- Basic computer proficiency and internet navigation
- Strong problem-solving abilities
- Customer-focused mindset with patience
- Must attend in-person hiring event