Job Description
Join our dynamic customer support team as a Chat Support Specialist in Charlotte! We're seeking enthusiastic individuals with no prior experience to deliver exceptional service through live chat. Enjoy a collaborative environment, comprehensive training, and opportunities for growth in the heart of North Carolina's tech hub. Perfect for career starters looking to build foundational skills in customer engagement.
Responsibilities
- Provide real-time assistance via live chat to resolve customer inquiries and issues
- Document interactions and maintain accurate case records in CRM systems
- Collaborate with team members to escalate complex problems when needed
- Adhere to service level agreements and quality standards
- Continuously improve product knowledge through training materials
- Maintain a positive, patient, and professional tone in all communications
Qualifications
- High school diploma or equivalent (students welcome)
- Excellent written communication skills with proper grammar
- Ability to multitask in a fast-paced digital environment
- Basic computer proficiency and typing speed (30+ WPM)
- Strong problem-solving abilities and customer focus
- Reliable internet connection and quiet home office setup
- Must be available for evening/weekend shifts