Job Description
Join CityConnect Services' exclusive hiring event for Local Chat Support Specialists in New York! We're seeking empathetic communicators to deliver exceptional digital customer experiences for iconic NYC-based brands. This in-person event offers on-the-spot interviews, same-day offers, and immediate start dates. Enjoy competitive pay, comprehensive benefits, and growth opportunities in one of the world's most vibrant tech hubs.
Responsibilities
- Provide real-time chat support for high-volume NYC-based clients across multiple platforms
- Resolve customer inquiries regarding products, services, and account management
- Document interactions and escalate complex issues to senior support teams
- Collaborate with NYC-based product teams to improve customer experience
- Maintain detailed knowledge of client-specific protocols and systems
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- Minimum 1 year experience in digital customer support or chat-based roles
- Exceptional written communication skills with native-level English proficiency
- Ability to type 50+ WPM with 98% accuracy
- Proven problem-solving abilities in fast-paced environments
- Strong familiarity with NYC businesses and local markets preferred
- High school diploma or equivalent; college degree a plus
- Available for in-person event at our Manhattan headquarters