Job Description
Join our award-winning team as a Night Shift Customer Service Representative in Memphis! We're hosting an exclusive hiring event for dedicated professionals ready to deliver exceptional support. Enjoy competitive pay, comprehensive benefits, and a dynamic remote-friendly environment. Perfect for night owls seeking work-life balance in the heart of Tennessee!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Proactively identify process improvements for enhanced customer experience
- Participate in ongoing training to refine product knowledge and soft skills
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service experience in call center or support environment
- Exceptional verbal/written communication with strong conflict resolution skills
- Ability to thrive in fast-paced, night-shift schedule (10 PM - 6 AM CST)
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office suite
- Unwavering patience and problem-solving mindset under pressure
- Reliable high-speed internet and quiet home workspace for remote options