Job Description
Join our award-winning team at Capitol Connect Solutions as a Local Chat Support Specialist! We're seeking passionate individuals to deliver exceptional customer experiences through live chat channels. No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive benefits, flexible scheduling, and growth opportunities in the heart of Washington DC.
As a key member of our DC-based support team, you'll become the digital face of our brand, solving technical and non-technical inquiries with empathy and efficiency. Our collaborative culture values work-life balance and professional development, making this ideal for career changers or recent graduates.
Responsibilities
- Deliver real-time support via live chat for product inquiries and troubleshooting
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to SLA standards while maintaining high-quality support metrics
- Continuously update product knowledge through ongoing training modules
- Identify trends in customer feedback to improve service offerings
- Participate in team meetings and knowledge-sharing sessions
Qualifications
- High school diploma or equivalent; college degree preferred
- Exceptional written communication skills in English
- Minimum 45 WPM typing speed with high accuracy
- Strong problem-solving and multitasking abilities
- Proficiency with CRM software and chat platforms
- Must be a Washington DC resident or willing to relocate
- No prior support experience required – training provided
- Ability to work rotating schedules including weekends