Job Description
Join Seattle's fastest-growing tech support team! We're seeking passionate Chat Support Specialists to provide exceptional remote customer service to our local Seattle community. Enjoy the flexibility of working from home while making a tangible impact on our customers' experiences. We offer competitive benefits, professional development, and a supportive team culture that values work-life balance.
What We Offer:
- Comprehensive health, dental, and vision insurance
- 401(k) matching program
- Home office equipment stipend
- Flexible scheduling with core hours
- Professional growth opportunities
Responsibilities
- Deliver real-time chat support to Seattle-area customers via our proprietary platform
- Resolve technical issues, billing inquiries, and product questions efficiently
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to improve support processes
- Identify trends in customer feedback to enhance service quality
- Participate in monthly training sessions on new products and tools
- Meet/exceed performance metrics including response time and CSAT scores
Qualifications
- Minimum 2 years of customer support experience in chat/email environments
- High school diploma or equivalent; bachelor's degree preferred
- Exceptional written communication skills with professional tone
- Ability to multitask in fast-paced digital environments
- Proficiency with CRM software (Zendesk/Salesforce experience a plus)
- Reliable high-speed internet connection
- Must reside in Seattle metro area for local market knowledge
- Typing speed of 50+ WPM with high accuracy