Job Description
Join ConnectCare Solutions as a Local Chat Support Specialist and become the voice of our customers! We're seeking tech-savvy communicators to deliver exceptional support during weekend shifts in Houston. This remote role offers immediate start and competitive pay while helping Texans resolve technical issues with ease. Enjoy flexible scheduling, comprehensive training, and a collaborative virtual team environment. Perfect for students, career changers, or those seeking supplemental income with weekend availability.
Responsibilities
- Provide real-time chat support for customers across Texas using proprietary CRM systems
- Resolve technical issues, billing inquiries, and service disruptions efficiently
- Document interactions accurately in ticketing systems with detailed notes
- Collaborate with Tier 2 support teams for complex troubleshooting escalation
- Maintain 95% customer satisfaction rating through empathetic communication
- Adhere to HIPAA compliance protocols for sensitive customer data
- Participate in bi-weekly training sessions on new products and procedures
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via chat/email/phone
- Proficient in Windows OS, mobile troubleshooting, and basic networking
- Exceptional written communication with clear, concise language skills
- Ability to multitask across 3-5 concurrent chat sessions
- Weekend availability (Saturday/Sunday 8 AM - 8 PM CST)
- Must reside in Houston metropolitan area for local compliance
- Reliable high-speed internet and quiet home office space