Job Description
GET PAID DAILY! Join our Local Customer Service Team in Fresno, CA!
DailyPay Solutions is hiring enthusiastic Customer Service Representatives for immediate openings in Fresno. Enjoy the flexibility of daily pay while building a rewarding career supporting our community. We're also hosting a special hiring event in Ohio for qualified candidates – inquire for details!
As the frontline of our operations, you'll deliver exceptional service, resolve inquiries, and foster customer loyalty. We offer paid training, performance bonuses, and a supportive team environment where your contributions are recognized immediately.
Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve billing inquiries, technical issues, and service disruptions efficiently
- Update customer records and maintain accurate documentation in CRM systems
- Collaborate with support teams to escalate complex issues and ensure resolution
- Meet performance metrics for call volume, resolution time, and satisfaction scores
- Identify upsell opportunities and promote additional services when appropriate
- Participate in ongoing product knowledge training to maintain service excellence
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience (call center or retail background ideal)
- Exceptional verbal/written communication and active listening skills
- Proficiency with CRM software (Salesforce, Zendesk, or similar)
- Ability to navigate multiple systems while maintaining composure
- Strong problem-solving skills with attention to detail
- Reliable internet access and quiet home workspace (for hybrid roles)
- Must pass background check and drug screening