Job Description
Join ConnectCare Solutions as a Local Customer Service Representative in Baltimore, MD and enjoy the flexibility of daily pay! We're seeking passionate individuals to deliver exceptional customer experiences while building a rewarding career. With competitive compensation, comprehensive benefits, and a supportive team environment, this role offers immediate financial stability and growth opportunities. No weekend or holiday shifts required! Apply today and start earning tomorrow.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions in CRM systems while maintaining accuracy
- Collaborate with cross-functional teams to improve service workflows
- Meet/exceed performance metrics including CSAT and resolution rates
- Participate in ongoing training to enhance product knowledge
- Proactively identify process improvement opportunities
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in local or remote setting
- Exceptional verbal/written communication skills
- Proficient in multitasking with strong problem-solving abilities
- Comfortable using CRM software and digital tools
- Ability to work independently with minimal supervision
- Must reside in Baltimore metropolitan area