Job Description
Join our award-winning team as a Full-Time Customer Service Representative in Atlanta! We're hosting a exclusive hiring event to find passionate individuals who thrive in fast-paced environments. At Global Solutions Inc., we empower our employees with competitive compensation, comprehensive benefits, and career growth opportunities. No experience? No problem! We provide paid training to ensure your success. Work in our modern downtown office with flexible scheduling and a supportive culture focused on excellence.
Why You'll Love Working With Us:
• Industry-leading starting wages
• Health/dental/vision insurance
• 401(k) with company match
• Paid time off & holidays
• Career advancement programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics for quality and resolution time
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong verbal/written communication skills
- Proficiency in Microsoft Office and CRM platforms
- Ability to multitask in high-volume environments
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown Atlanta office
- Flexibility to work evenings/weekends during peak seasons