Job Description
Join our award-winning team as a Local Customer Service Representative and enjoy the freedom of daily pay! We're seeking passionate individuals to deliver exceptional service to Charlotte residents while building rewarding careers with immediate financial benefits.
At Premier Solutions Group, we believe in rewarding excellence promptly. Our industry-leading daily pay system means no more waiting for payday - access your earnings within 24 hours of every shift! Plus, enjoy comprehensive benefits including health insurance, paid time off, and career advancement opportunities.
Why Choose Us?
- Same-day pay processing
- Full-time benefits package
- Free career development programs
- Modern, collaborative workspace
Responsibilities
- Handle inbound/outbound customer inquiries for Charlotte-based clients
- Resolve billing, account, and service issues using CRM systems
- Process transactions and update customer information accurately
- Maintain detailed documentation of all customer interactions
- Collaborate with support teams to resolve complex escalations
- Meet performance metrics for resolution time and customer satisfaction
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent required
- Minimum 1 year customer service experience preferred
- Proficiency with Microsoft Office and CRM software
- Exceptional verbal/written communication skills
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to Charlotte office location