Job Description
Join our award-winning customer service team and experience the freedom of daily pay! CustomerFirst Solutions is seeking passionate Local Customer Service Representatives in Wichita, KS. We're hosting an exclusive hiring event to fill these full-time roles with competitive hourly rates, comprehensive benefits, and immediate pay options. As a key member of our support team, you'll directly impact customer satisfaction while enjoying a supportive, growth-oriented environment.
Why Choose Us?
- Daily pay option available
- Comprehensive health benefits package
- Career advancement opportunities
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve complex customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training and development
- Uphold company policies and regulatory compliance
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities
- Proficiency with CRM software and Microsoft Office
- Ability to work flexible shifts including evenings/weekends
- Positive attitude with customer-first mindset