Job Description
Join our award-winning customer service team and experience the freedom of daily pay! Prime Support Solutions is seeking passionate Local Customer Service Representatives in Minneapolis to deliver exceptional support experiences. Enjoy the flexibility of getting paid daily while building meaningful relationships with customers across diverse industries. Our supportive environment offers comprehensive training and growth opportunities for dedicated professionals.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve issues using CRM systems and proprietary knowledge bases
- Document interactions accurately in real-time for quality assurance
- Collaborate with cross-functional teams to escalate complex cases
- Meet daily performance metrics for resolution times and customer satisfaction
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required; college degree preferred
- 1+ years customer service experience in a fast-paced environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Exceptional communication and conflict resolution skills
- Ability to multitask while maintaining attention to detail
- Reliable transportation to our Minneapolis office
- Flexible availability to cover rotating shifts
- Positive attitude and problem-solving mindset