Job Description
Join Premier Support Solutions and transform your career with our revolutionary daily pay program! We're seeking passionate Local Customer Service Representatives to deliver exceptional experiences for Milwaukee residents. Enjoy the financial flexibility of same-day payouts while building rewarding relationships in your community. No hidden fees—just honest work, immediate compensation, and growth opportunities. Your dedication deserves recognition, and we're ready to reward you daily. Apply now and start earning tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues to first-contact resolution
- Document interactions accurately in CRM systems with attention to detail
- Collaborate with cross-functional teams to improve service quality
- Meet/exceed KPIs including CSAT scores and handle time targets
- Proactively identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience in local markets
- Exceptional verbal/written communication skills
- Proficiency with CRM platforms (Salesforce, Zendesk)
- Ability to multitask in fast-paced environments
- Valid Wisconsin driver's license (for occasional field visits)
- Spanish bilingualism strongly preferred