Job Description
Join ConnectCare Solutions as a Local Customer Service Representative and enjoy the flexibility of daily pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support to our Milwaukee community. As a key member of our team, you'll directly impact customer satisfaction while enjoying competitive compensation and rapid payout options.
What We Offer:
- Daily pay options (next-day payout)
- Comprehensive paid training
- Health benefits package
- Career advancement opportunities
- Modern downtown Milwaukee workspace
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and service issues efficiently
- Document interactions using Salesforce CRM with 100% accuracy
- Collaborate with support teams to escalate complex cases
- Maintain 95%+ customer satisfaction score
- Meet/exceed 25+ daily resolution targets
- Participate in weekly process improvement workshops
Qualifications
- High school diploma or equivalent (degree preferred)
- 2+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional verbal/written communication skills
- Ability to work flexible shifts (including weekends)
- Strong problem-solving and conflict resolution abilities
- Valid Milwaukee-area transportation